Privacy Overview
At Bulko, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our fitness platform and services.
By using Bulko, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Data We Collect
Personal Information:
- Name, email address, and phone number
- Account credentials (username and password)
- Profile information (age, gender, fitness goals, weight)
- Payment information (processed securely through Paymob)
Fitness & Health Data:
- Food photos and nutrition logs
- Weight tracking and body measurements
- Workout plans and exercise history
- Progress photos and fitness milestones
Usage Data:
- Device information (IP address, browser type, operating system)
- Log data and analytics (pages visited, features used, time spent)
- Cookies and similar tracking technologies
How We Use Your Data
We use your personal information for the following purposes:
- Service Delivery: To provide and maintain our fitness platform, process your nutrition logs, generate AI-powered food recognition results, and deliver personalized workout plans.
- Account Management: To create and manage your account, authenticate your identity, and provide customer support.
- Communication: To send you service-related notifications, updates, promotional materials (with your consent), and respond to your inquiries.
- Payment Processing: To process coaching subscriptions and membership fees through our secure payment partner, Paymob.
- Platform Improvement: To analyze usage patterns, improve our AI models (GPT-5), enhance user experience, and develop new features.
- Security & Fraud Prevention: To detect and prevent fraudulent activities, ensure platform security, and protect users' accounts.
Data Sharing & Disclosure
We do not sell your personal information. We may share your data in the following circumstances:
- With Coaches: If you subscribe to a coach, we share necessary information (name, contact details, fitness goals) to facilitate the coaching relationship.
- Service Providers: We use third-party services including Paymob (payments), OpenAI (AI food recognition), and cloud hosting providers. These partners only access data necessary to perform their functions.
- Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption of data in transit (HTTPS/TLS)
- Secure password hashing and authentication
- Regular security audits and updates
- Restricted access to personal data by employees
- Secure payment processing through PCI-compliant providers
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate information in your account settings.
- Deletion: Request deletion of your account and associated data (subject to legal retention requirements).
- Data Portability: Request an export of your data in a machine-readable format.
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise these rights, contact us at support@bulko.app.
Cookies & Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. Types of cookies we use:
- Essential Cookies: Required for authentication and core functionality
- Performance Cookies: Help us understand how you use the platform
- Functional Cookies: Remember your preferences and settings
You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.
Have privacy concerns? We're committed to protecting your data. Contact us at support@bulko.app for any privacy-related questions.